Refund and Returns Policy
Returns Designed with Consideration
We stand behind the quality of our home textiles and want you to feel confident in your purchase. If something doesn’t feel right, we’re here to help. Our return policy is shaped by fairness, clarity, and a shared commitment to integrity.
Return Eligibility
Items are eligible for return if they meet the following conditions:
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Returned within 15 days of receipt
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Unused, unwashed, and in original condition
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Accompanied by original packaging
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Not marked as “final sale” or non-returnable
Returns that do not meet these criteria may not be accepted.
How to Initiate a Return
Please email us at [email protected] with your order number and reason for return. Our team will guide you through the return steps, including return authorization and shipping instructions.
Return Shipping
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Return shipping is generally the responsibility of the customer unless the item is defective or a shipping error occurred.
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We recommend using a trackable delivery service to ensure safe return.
Damaged or Incorrect Items
If your product arrives with damage or you receive the wrong item, contact us within 7 days of delivery with photos and a description. Once confirmed, we will offer a replacement or refund based on your preference.
We take every report seriously and will work to make things right quickly.
Refunds
Upon receiving and inspecting your return, we will notify you of the approval status. If approved:
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A refund will be issued to your original payment method
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Processing may take 5–10 business days depending on your payment provider
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. If you would like to replace your product with another item, we recommend initiating a return and placing a new order separately.
Final Thoughts
At Bright Realm, we view customer satisfaction not as a policy, but as a principle. We know that home textiles are personal—and we approach every concern with respect, transparency, and a desire to serve.
For all return and refund questions, email us at:
[email protected]